Support客户支持
How can we help?我们能为你做什么？
Find answers about ChineseBloom or contact the ChineseBloom support team.查看 ChineseBloom 常见问题，或直接联系 ChineseBloom 支持团队。
Include your app version, device model and a brief description of the issue. Please do not send passwords or complete payment-card details.请说明应用版本、设备型号和问题情况。请勿发送密码或完整银行卡信息。
Common questions常见问题
When will ChineseBloom be available?ChineseBloom 什么时候上线？
The first iOS release is in preparation. Android availability is planned. Final dates will be announced after store review.首个 iOS 版本正在准备中，Android 版本已列入计划。具体日期将在应用商店审核完成后公布。
How do I restore a purchase?如何恢复购买？
In the released app, open Membership and choose Restore Purchases while signed in to the same Apple or Google account used for the original purchase.正式版中，请使用原购买所用的 Apple 或 Google 账户登录设备，然后在“会员与付款”中选择“恢复购买”。
Why does the app ask for microphone access?为什么需要麦克风权限？
Microphone access is used only when you choose recording or speaking practice. Other learning features should remain available if you decline the permission.麦克风仅在你主动使用录音或口语练习时启用。拒绝权限后，其它学习功能仍应可以使用。
How do I delete my account?如何删除账户？
Follow the instructions on our account deletion page to submit an email request.请按照账号删除页面的说明提交邮件申请。